FREQUENTLY ASKED QUESTIONS

 

We are committed to excellence in customer service and providing the highest quality cuts of meat available. If you’re not completely satisfied with your experience, we’ll replace your order or refund your money. E-mail or call us and we guarantee we’ll make it right for you every time!

Simply call 1-866-986-MEAT or email info@alotmorefarms.com and be sure to include as much order information as possible to help us expedite your concerns.

Why frozen?

Frozen is the best way to ensure that the meat retains its flavour, texture and colour. The freezing process takes only minutes but the benefits are long-lasting. There is no discernible difference between fresh and flash frozen meat or seafood.

How do I thaw the meat?

The ideal thawing process is to put your meat or seafood into the refrigerator to defrost overnight. 

DO NOT THAW AT ROOM TEMPERATURE OR IN HOT WATER. 

The burgers must be cooked from frozen. Thawing in the fridge is ideal however, if you are in a rush, you can put the vacuum sealed packages into a sink with COLD water, however please be aware that small holes can occur in the vacuum-seal during freezing, shipping or handling which is why we recommend thawing on a dish in your fridge, if you have the time.

How long can I keep the meat frozen?

As long as they are kept at a steady freezing temperature, our meats can last from 12 – 18 months in the freezer.

How long is the meat aged?

Our Canadian Angus beef is aged for 21 days to peak perfection.

Do I need to be there for the delivery?

You do not have to be home to receive your order. Packages can be left at any exterior door location. Please be sure to refrigerate or freeze the product as soon as possible after delivery. If this is a gift, please alert gift recipients that a perishable gift will be delivered to them and to freeze/refrigerate all products as soon as possible upon delivery.

How do I make sure I receive my order?

Once your order is shipped, UPS will send you an email with a tracking number and an expected delivery date. You can verify your delivery date or track your shipment on the UPS website. While we will make every attempt to adhere to this shipping schedule as much as possible, holidays and unforeseen circumstances can force exceptions to the shipping and delivery schedule. 

If you have special delivery requests or you need to request a specific delivery date, please send an email to info@AlotmoreFarms.com once you complete your order.

Where do you ship to?

We ship Canada-wide with hopes to eventually distribute in the U.S.

Can I pick up my order?

Yes we offer store pick up, during check out simply select this option in shipping methods. These orders will be available for pick up at 6364 Rama Dalton Road, Orillia, Canada, during our regular hours of operation. If you require special arrangements please feel free to contact us to schedule this at 1-866-986-MEAT

What are your hours of operation?

Monday – Friday: 9:00 am – 5:00 pm

Saturday & Sunday: Closed

Call us to request special pick-up times

We’re not available on ANY statutory holidays

How do I determine my order price?

Shipping rates vary by postal code and merchandise subtotal. Once you’ve finished shopping; the final shipping rate for your order will be determined once you proceed to checkout. * Shipping cost includes Styrofoam container and reusable ice packs.

What is your return policy?

We offer a 100% customer satisfaction guarantee. If you feel you require a refund for any reason contact us and we will make it right. Please refer to our Terms of Use.

What is your cancelation policy?

We offer a 100% customer satisfaction guarantee. If you need to cancel your order at any time contact us and we will make it right. Please refer to our Terms of Use.

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